The City of Courtenay is adjusting how it uses social media as part of broader efforts to support effective, respectful communications and engagement.

While social media will continue to be a source of information for the community, public commenting on City posts will no longer be available.

“The City is committed to informing and engaging with our community on services and projects, and we are always looking for ways to improve and better support our residents,” says Mayor Bob Wells.

“Unfortunately, some social media platforms have become places for disrespectful commentary and misinformation, so we are focusing on other ways to communicate directly with residents.”

The City will launch a new e-newsletter in early 2026 and residents can sign up now on Courtenay’s “subscribe page” to receive accurate and up-to-date information.

The City says it will prioritize engagement through formal channels, including Engage Comox Valley, where residents can find detailed project information and depending on the project, participate in surveys, share feedback and ask questions. 

Like some other local municipalities, commenting on posts has been disabled on the City’s Facebook and Instagram accounts.

Residents can still send direct messages on each platform or contact the City by phone or email.

The City’s X account will be inactive.

“By reallocating our resources to high-value initiatives, we can enhance the support and services we provide to our community. We remain dedicated to meaningful engagement and open dialogue,” explains Kate O’Connell, Director of Corporate Services.

“Through our newly adopted Engagement Framework, we look forward to hearing from our residents and community members via a variety of engagement activities.”

Residents are encouraged to sign up for the e-newsletter launching in the new year, and to explore project information at City of Courtenay.