Qualicum Beach’s Information Technology Department has been recognized for its leadership in innovation, transparency, and service excellence in local government.
The Town’s Public Inquiry System took home the 2024 Spirit of Innovation Award at the Municipal Information Systems Association (MISA) BC Fall Conference.
The user-friendly solution streamlines how residents connect with municipal services - automatically routing inquiries, reducing response times, and enabling users to track their requests.
The Award of Excellence, presented at the GeoConnect 2025 Conference, further recognized the Public Inquiry System, along with the Development Tracker, and the Tree Removal Permit Application.
The Development Tracker is a web map-based portal where the public can browse, submit, and manage land use applications.
The Tree Removal Permit Application likewise offers a digital process that simplifies submissions, reduces paperwork, and supports sustainable urban forestry management.
In a release, the Town says at the heart of the award-winning digital transformation are IT specialists Reno Sun and Jason Froats, who brought the systems to life.
Their work was formally recognized by Council at the June 18 Regular Council Meeting.
“We’re proud of the in-house innovation that made these tools possible and grateful for the recognition of our efforts to better serve the community through digital transformation”, says Mayor Teunis Westbroek.
Read full details at Town of Qualicum Beach.
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