BC Transit has signed a contract with Vancouver-based Spare to deliver new technology aimed at “enhancing the customer experience” for more than 20,000 handyDART customers in transit systems across the province.

handyDART is BC Transit’s door-to-door service for people who cannot independently, safely use fixed-route transit.

Demand for handyDART and accessible public transit continues to grow and the company says the Custom Transit Solution will offer tech that will give customers shorter wait times to book a ride, easier booking options and clearer communication about when their bus will arrive.

The new system will replace current booking and dispatch technology with modern technology that simplifies registration, booking and adjusting trips.

handyDART operators and dispatchers will also have better tools to support more efficient scheduling, with the goal of providing more rides for more people.

BC Transit says the scope of the project was shaped through consultation with customers, operating companies and accessibility experts.

More than 1,300 riders also shared their feedback through BC Transit’s handyDART rider survey.

Now that a vendor is selected, BC Transit will work with local government partners and operating companies to determine a rollout strategy.

Once completed, the handyDART digital platform will also give BC Transit and local partners better data to forecast demand, plan for the future and advocate for funding where it is needed most.

The project is jointly funded by the Province and local government partners at a cost of $6 million.

To learn more, visit BC Transit.