911 Dispatch Operators Calling For Temporary Compensation And Psychological Supports

The union representing E-Comm's 911 dispatch operators are calling for temporary compensation and psychological supports for employees to be extended, and ultimately become permanent, to help ensure stability in the embattled emergency response system.

The union representing E-Comm's 911 dispatch operators are calling for temporary compensation and psychological supports for employees to be extended, and ultimately become permanent, to help ensure stability in the embattled emergency response system.

Over the last few months, shift differential, overtime and psychological support program enhancements were established to stem the exodus of front-line staff at E-Comm who were encountering ongoing forced overtime and associated stress and anxiety.

Some of those support measures are scheduled to expire September 21.

CUPE 8911 President Donald Grant says serious mental health issues are causing people to leave the field in droves.

The union says the issue of 911 gridlock and its impact on dispatch operators is not subsiding, saying that between July 1st and September 5, staff have entered nine of ten weekends facing the possibility of forced overtime.

The prospect of forced overtime is anticipated on each day leading through the Labour Day Weekend.